Privacy Policy

Auto Glass 2020 ("we," "us," or "our") operates the website autoglass2020-tlc.com and provides mobile automotive glass repair and replacement services in the Phoenix, Arizona area. This Privacy Policy explains how we collect, use, disclose, and protect your information when you request a quote, schedule service, visit our website, or communicate with us, including by SMS/text message.

1. Information We Collect

• Contact information you provide — name, phone number, email address, and the service address or ZIP code where you need work done.
• Vehicle & service details — year, make, and model, the glass or damage involved, and any photos you send us.
• Insurance information you choose to share so we can verify coverage and process a glass claim (such as carrier and policy details).
• Communication preferences, including your consent to receive text messages.
• Usage data such as IP address, browser type, and pages visited, collected through cookies and similar technologies.

2. How We Use Your Information

• Prepare and send your quote and pricing.
• Schedule and dispatch a mobile technician to your location.
• Verify insurance benefits and process your glass claim at your request.
• Send appointment- and service-related text messages where you have provided consent.
• Provide warranty support and follow up on your service.
• Operate, secure, and improve our website and services, and comply with the law.

3. SMS / Text Messaging Consent

When you opt in to receive text messages from Auto Glass 2020, the following applies:

• Messages are non-marketing and service-related — quote and pricing details, appointment scheduling, reminders, and service follow-ups.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• Message frequency varies based on your request and appointment.
• Message and data rates may apply, depending on your mobile carrier and plan.
• You can opt out at any time by replying STOP. Reply HELP for help, or contact us using the details below.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, understand traffic, and improve performance. You can control cookies through your browser settings; some features may not work if cookies are disabled.

5. How We Share Information

We do not sell your personal information. We may share it with trusted service providers who perform functions on our behalf — such as website hosting, scheduling, and message delivery — and only to the extent necessary. At your request, we may share the information needed to verify coverage and process your glass claim with your insurance carrier or its third-party administrator. We may also disclose information where required by law or to protect our rights. As stated above, mobile opt-in and SMS consent data is never shared with third parties or affiliates for their own marketing.

6. Data Retention

We keep personal information for as long as necessary to provide our services, honor warranties, and meet legal and accounting obligations, after which it is deleted or de-identified.

7. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to withdraw consent to communications at any time. To exercise these rights, contact us using the details below.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are directed to adults. You must be at least 18 to submit our forms or opt in to text messaging, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

Auto Glass 2020 — a brand of Team Auto Glass LLC
6421 N Florida Ave, Num D-1453, Tampa, FL 33604
Phone: (480) 919-1240

See also our Terms of Service.